Please allow us 5-10 business days to process and ship your order. We will notify you after the order has been shipped. You can also log in to your account and track orders through the tracking number. If it has been more than 10 business days, please reach out on shop@lunaandgoods.com with your ORDER ID. We will get back to you as within 48 hours.

Please send us an email with your concern, a photo (optional) and ORDER ID to shop@lunaandgoods.com. We will connect with you within 48 hours.

It's a simple process:

1. Log into your account
2. Go to Orders
3. View Status

We also send a tracking number to your email as soon as we ship your order.

If it was up to us we would ship our pieces to every last penguin in Antarctica but unfortunately we are bound by the rules and regulations limited to India at the moment. Please bear with us while we work through all the International shipping requirements. 

You don't like what you've ordered? Email us at shop@lunaandgoods.com with your ORDER ID and a reason or feedback within 5 days of receiving it. For us to process a return, the pieces should be in perfect condition with no damage, stains or marks whatsoever.

If a product is damaged during transportation, please notify us via email within 24 hours of delivery. The product must then be returned to our warehouse within one week. If these conditions are not met, we will not be responsible for accepting the return.

Once you notify us, we will get it picked up from your address it was delivered to. Please make sure the order is packed in the original box and envelope with the same love as we packed it for you. As soon as we receive the package back from you, we will look into the issue.

We try to maintain consistency in each our designs. However, each piece is meticulously handmade by skilled artisans, making every item unique. As a result, slight variations in design and finish are to be expected.

See 'Materials and Care' section in product pages to learn more.